Shippings & Returns

Shipping

Free standard shipping for all orders over $70
Standard shipping rate of $8 for all orders under $70
Express shipping rate of $10 also available.

 

 

Delivery

All orders will be processed and packed within one working day of your orders being placed and payment clearing.

We deliver most of our parcels using Australia Post. Lead times for our delivery options are as follows:

  • Australia Post standard - around 5 - 7 working days to arrive after dispatch*
  • Australia Post express- around 2-4 working days to arrive after dispatch*

*Please note: due to COVID-19 Australia Post are experiencing severe delays. Please allow 3-7 days on the time frames quoted above for Australia Post. Delivery to more remote areas and WA, NT and Tasmania may take longer. All time frames quoted are estimates - postal delays are outside our control once goods have been passed over for dispatch.

  

Returns

We are proud to offer our customers quality products. However, should a product be damaged or faulty at the time of delivery, please contact us at sales.melb@venezianocoffee.com.au. Please supply your order ID number from your original confirmation email, a description of the damage or defect, along with your e-mail address and phone number. Once we receive all the necessary information, we will arrange an exchange of your ordered product. In the case your ordered product is no longer available, we will provide a refund.

 

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