Privacy Policy

Veneziano Coffee Roasters ABN 25 600 033 654 is committed to protecting the privacy of your personal information.

This policy is intended to provide a general overview of our policies for the handling of your personal information.

By using our website at and/or providing your personal information to us you consent to us handling your personal information in accordance with this Privacy Policy.

If you have questions or concerns regarding this policy, please contact our Customer support team at 13 COFFEE.


Collection of your personal information

When you browse our website or interact with any email that we send to you, we may collect information about your web browsing and the use of the Veneziano Coffee Roasters website. This information includes, but is not limited to, details of your operating system, location, IP address, browser ID and browsing activity. We use this information to help improve our website, monitor the performance of our communication and refine the relevancy of the content we display to you.

For users that register on our website, we also may collect and store the personal information you provide voluntarily. This may include name, email, IP address, phone number, postal address, in addition to other details that may include location, occupation or other information of a demographic nature.

If you purchase a product or service from us, you may be required to provide contact information (such as name, email, and postal address) and financial information (such as credit card number, expiration date). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.


Use of Cookies

We may use cookies to collect and store information about your preferences and history to provide you with a better website by enabling us to monitor which pages you find relevant and which you don’t. We do not partner with third parties to display advertising on our website, but we do manage and supply advertising on other sites which may use cookies or other tracking methods to provide you with content or advertisements based on your browsing activities or interests. You are able to control the use of cookies at an individual browser level.


Credit card and online purchase security

All online purchases are conducted using 128 bit SSL (secure sockets layer) encryption directly with our payment processing authority, SecurePay. SecurePay has intruder detection software and stringent security measures.

For more information about SecurePay, please visit


Public information & third-party sites

Veneziano Coffee Roasters maintain presences on social media platforms including Facebook, Twitter, and Instagram. Your interactions with these platforms are governed by the privacy policies of the companies that provide them. Anything you submit to Veneziano Coffee Roasters via a social media platform is done so at your own risk without any expectation of privacy.

Further, any comments or information you supply on any blog that Veneziano Coffee Roasters operates can be read, used or collected by anyone. If your information appears in our blog pages and you want it removed, contact our Marketing team and we’d be happy to do that:

Our website may contain links to enable you to visit other websites. Once you have used these links to leave our site, we do not have any control over that other website and such sites are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of


Access and correction of your personal information

You may lodge a request to correct personal information that we hold about you if you believe it is inaccurate, incomplete, out-of-date, irrelevant or misleading please contact our Customer Service team via the contact details at the bottom of this page.

You may request that we provide you with access to the personal information we hold about you. Generally, we will provide you with access, except in limited circumstances where the APPs permit us to deny access. Any such requests must be made in writing and directed to our Customer Service team via the details at the bottom of this page. Under the APPs we are permitted to charge you a reasonable fee for providing access to your personal information. Please note that no fee will be incurred for requesting access, and if your request for access is accepted we will inform you of the fee (if any) that will be payable for providing access if you proceed with your request.

You may ask us to inform you of the source of any personal information about you that we have collected from a third party. We will provide this at no cost, except in limited circumstances where the APPs or other laws permit us to withhold this information.


Mobile Terms of Service
Veneziano Coffee Roasters VCR
Last updated: March 19, 2023

The Veneziano Coffee Roasters mobile message service (the "Service") is operated by Veneziano Coffee Roasters (“Veneziano Coffee Roasters”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Veneziano Coffee Roasters VCR’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Veneziano Coffee Roasters through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialling system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Veneziano Coffee Roasters. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt out of the Service at any time. Text the single keyword command STOP to Veneziano or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device unless initiated by you. If you have subscribed to other Veneziano Coffee Roasters mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt-out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to Veneziano or email

We may change any shortcode or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honouring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.

Changes to your privacy policy

We may amend, modify or replace this Privacy Policy at any time. You should review our Privacy Policy each time you visit our website or provide us with personal information. This policy was published on 12 November 2018.


We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behaviour and their devices. This includes a device's IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf. For further details, please see the ‘about Hotjar’ section of Hotjar’s support site.
You can opt-out to the creation of a user profile, Hotjar’s storing of data about your usage of our site and Hotjar’s use of tracking cookies on other websites by following this opt-out link.

Contact us

Concerns or questions about this privacy policy can be directed to for further clarification. Alternatively, call 03 9421 5585 or write to 16-18 River St, Richmond, Victoria 3121.


Office of the Australian information commissioner

More information about your rights and our obligations in connection with your personal information are available from the Office of the Australian Information Commissioner at