VENEZIANO COFFEE ROASTERS PRIVACY POLICY

At Veneziano Coffee Roasters, we're passionate about crafting exceptional coffee experiences – and that includes protecting your personal information with the same care we put into selecting our beans.

This policy explains how we collect, use, and safeguard your personal information when you visit our website at venezianocoffee.com.au, shop with us or connect with the Veneziano family in any way.By using our website or sharing your information with us, you're agreeing to the practices outlined in this policy. We comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988, ensuring your data is handled with the respect and security it deserves.

Questions? Concerns? Give us a call at 13 COFFEE or email us at hello@venezianocoffee.com.au

HOW WE COLLECT YOUR PERSONAL INFORMATION

When you browse our website we gather insights about your visit to make your experience smoother and more personalized:

• Your device and browser information
• IP address and general location
• Which pages catch your interest
• How you navigate through our coffee offerings
• Your interactions with our emails

Think of it as understanding which coffee blends draw your attention so we can recommend similar treasures.

When you join the Veneziano family by registering or interacting with us, we may collect:

• Your name, email, and contact details
• Delivery address for those precious coffee deliveries
• Demographic insights like location and interests
• Your coffee preferences and tasting notes
• Any feedback or reviews you share with us

When you make a purchase (the exciting part!), we collect:

• Contact information to process and deliver your order
• Payment details (handled securely through our trusted partners)
• Order history to help us suggest your next coffee adventure
• Delivery preferences to ensure your beans arrive perfectly

We use this information to process orders, provide stellar customer service, and occasionally share news about coffees we think will make your day brighter.

USE OF DIGITAL COOKIES 

We use cookies and similar technologies to enhance your browsing experience – think of them as digital taste notes that help us remember your preferences:

• Essential cookies: Keep our website running smoothly
• Preference cookies: Remember your settings and choices
• Analytics cookies: Help us understand which content resonates most
• Marketing cookies: Allow us to show you relevant coffee content across the web

You're in control of your cookie preferences through your browser settings, though some features may not work as seamlessly if you disable them entirely.

 
PAYMENT SECURITY

We collect payment information, including credit/debit card numbers, expiration dates, and billing addresses, when you make a purchase through our website. This information is used solely for processing transactions and fulfilling orders. Our store utilizes Shopify Payments to handle payment processing, which employs industry-standard security measures, including encryption and adherence to PCI DSS compliance. While we take reasonable measures to protect your payment information, no method of transmission or storage is 100% secure. We may share payment information with third-party payment processors to process transactions, but we will not share this information for marketing purposes without your consent.

SOCIAL MEDIA AND THIRD PARTY SITES
 

We love connecting with fellow coffee enthusiasts on Instagram, Twitter & Facebook! When you interact with us on these platforms, those conversations are governed by each platform's privacy policies.Anything you share with us publicly (like comments on our posts or blog) is visible to other coffee lovers too. If you later want something removed from our blog or social channels, just email our marketing team at hello@venezianocoffee.com.au – we're happy to help.Our website may link to other coffee-related sites, equipment suppliers, or partner roasters. Once you leave venezianocoffee.com.au, we can't control what happens on those external sites, so please check their privacy policies.

YOUR RIGHTS: TAKING CONTROL OF YOUR DATA

Under the Australian Privacy Principles, you have important rights regarding your personal information:

Access: Request to see what information we hold about you
Correction: Ask us to fix any inaccurate or outdated information
Source disclosure: Find out where we got your information (at no cost, with limited exceptions)To exercise these rights, contact our Customer Service team in writing via the contact details below. We'll need to verify your identity first – standard practice to protect your information.sales.melb@venezianocoffee.com.au

SMS UPDATES

Our Veneziano SMS marketing updates service keeps you in the loop with:

• New coffee release alerts
• Special offers and promotions
• Order updates and delivery notifications
• Event invitations and coffee education

Your Choice: Participation is completely voluntary – you don't need to subscribe to make purchases. Opt out anytime by texting STOP to Veneziano or using unsubscribe links.
Costs: We don't charge for messages, but standard rates from your mobile provider apply. Message frequency varies based on coffee season and special releases.
Support: Need help? Text HELP to Veneziano or email sales.melb@venezianocoffee.com.au

By subscribing, you agree to receive messages even if you're on a Do Not Call list. We may use automated systems and can change our messaging numbers with proper notice.

DATA SECURITY AND RETENTION

We implement robust security measures to protect your information from unauthorized access, just like we protect our coffee beans from moisture and light. Historical order data may be retained for a maximum period of up to 10 years. Your data is stored securely and only kept as long as necessary for business purposes or legal requirements.When information is no longer needed, we dispose of it securely – think of it as composting data rather than letting it sit around unnecessarily.

CHANGES TO THIS POLICY

 Like perfecting a roast profile, we may refine this privacy policy over time. When we do, we'll post the updated version on our website with a new date. We encourage you to check back occasionally – staying informed about privacy is as important as staying informed about coffee origins.

CONTACT OUR CUSTOMER SUPPORT TEAM

Questions about this policy or how we handle your information?
Phone: 13 COFFEE
Email: sales@venezianocoffee.com.au
Phone: 03 9421 5585
Mail: Veneziano Coffee Roasters, 16-18 River Street, Richmond, Victoria 3121

AUSTRALIAN PRIVACY COMMISSIONER

For more information about your privacy rights or to make a complaint:

Office of the Australian Information Commissioner

• Website: oaic.gov.au
• Phone: 1300 363 992

FINAL THOUGHTS

We know privacy policies aren't exactly bedtime reading, but transparency is as important to us as the transparency in our coffee supply chain. Your trust is the foundation of our relationship – whether that's trusting us to deliver exceptional coffee or to protect your privacy with the same dedication we bring to every roast.