Ever wondered who's on the other end when you reach out to us with coffee questions, order queries, or just want to geek out about brew ratios? Meet Annie, one of the brilliant humans on our Customer Service team who makes sure every Veneziano experience is as smooth as a perfectly pulled espresso.
We sat down with Annie to find out what makes her tick, how she takes her coffee, and what she thinks you should be brewing this month.
What does Customer Service at Veneziano entail?
I am one of the crew in Customer Service, which means I spend my days helping people find what they need and fixing little hiccups along the way. Got an order mix-up? Wondering which blend suits your morning mood? I've got you covered.
It's not just about answering emails and taking calls. Annie and the team are passionate about all things coffee and want to help you get the most out of every cup.
What is your typical morning go-to brew?
In the mornings, I would say I crave, well Crave. I love that creamy, strong flavour to kickstart the day. But if I am feeling a little less motivated (yes, hitting snooze again), I will go for an Instant Elevate. Quick, easy and delicious.
What's your Veneziano pick this month?
Hands down, our Winter Warmer seasonal blend. The toasty, sweet flavour is chef's kiss, especially when paired with an almond croissant. Cold day sorted. Now I am counting the days down to the release of our next seasonal blend - Festive.
Some fun facts we should know about you
I am most definitely a cat person. My three fur babies, Elsie (4), Juniper (2) and Lila (2) pretty much run the house. Their favourite hobby is knocking things off the bench, but aside from that they bring me endless joy.
I am also a creative. Right now I am hand-sewing Victorian-style lampshades (yes, very niche, but far less annoying than the bench thing).
And just to add to the mix, I am a qualified make-up artist, although it has been a while since I dusted off the brushes.
Describe Veneziano in one word
Energetic